Your delivery may get delayed due to unforeseen circumstances. A new delivery timeframe will be shared with you when you track your shipment on our website. In case you have additional questions or concerns, please raise a support ticket from here.

You can also contact us via our IVR number +91-9889200783.

‘Pick up pending’ status means that D.T.S.S. hasn’t received the physical shipment from the merchant with whom you have placed your order. Please contact 9889200783 for further assistance.

D.T.S.S. will be able to provide estimated date of arrival only after the shipment has been picked up from the merchant. In the meantime, please contact your merchant from where you placed the order for further assistance.

Your shipment can be delivered to you anytime between 10:00 am and 8:00 pm on the same day when it is marked as out for delivery.

Do not worry if you missed your order. D.T.S.S. usually attempts to deliver the shipment on the following business day if you have missed a delivery.

D.T.S.S. tracking updates are accurate and real time. However, if due to unforeseen circumstances, your shipment has not moved in the last few days, you can raise a support ticket here.

As a part of the company policy, we do not share the phone numbers of our delivery partners. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.